Returns Policy

If you decide to start a return, you are welcome to do so within 14 days of the delivery date. Please click here, to submit your return and receive a prepaid return label. 

To be eligible for a return, the following criteria must be met:

·       The product has not been used, worn, washed, modified, or damaged by you.

·       The identification tags are still attached to the product.

·       The product is returned in its original packaging.

Please note that, unless the product is damaged, the following products cannot be returned:

Items marked “Sale” or “Final Sale”.

Products which are made to your specifications or personalized for you.

If you need further assistance, please contact customer care at: hello@madeinneptune-store.com.